Posted
in Industry on 15th August 2023
Improving call center inbound call handling is crucial for delivering excellent customer service and enhancing customer satisfaction. Here are the top ways to achieve this:
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Posted
in Industry on 15th August 2023
Members of the public often encounter several common issues when interacting with call centers. Here are the top five issues that people might face when dealing with call center calls:
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Posted
in Industry on 22nd May 2023
There is a growing problem with automated call campaigns scaring customers away, due to the amount of scam calls that happen on a dialy basis. Here at IV Response we have had to cleverly create our customers call campaigns to stop this becoming a problem.
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Posted
in Industry on 22nd May 2023
Voice analytics for call campaigns offer several benefits to empower decision making and better customer experiences
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Posted
in Industry on 18th May 2023
Using a cheap rate dial-through service like www.call2call.co.uk to call abroad from the UK instead of using BT directly and paying their higher call costs offers several advantages:
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Posted
in Industry on 15th May 2023
A virtual telephone service, also known as a virtual phone system or virtual PBX (Private Branch Exchange), offers various services and features to businesses or individuals.
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Posted
in Industry on 12th May 2023
Several business sectors utilize the IV Response mass outbound call campaign services. Companies in all of these sectors contact us to help setup an effective campaign script and benefit from our value for money wholesale prices for outbound calls making the campaigns excellent value for money with regards to return of investment. Once a campaign or campaigns have been setup, they can be run repeatedly at the client’s request.
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