• creating self serve call flows for inbound call handling

    Posted in General on 12th July 2023

    Self-serve options play a significant role in improving the efficiency and effectiveness of inbound call handling. Here are some key reasons why self-serve capabilities are important:

  • Enhancing your call handling using AI agents

    Posted in General on 7th July 2023

    Adding AI call agents to your inbound/outbound call flow can greatly increase productivity

  • Why have an automated payment line

    Posted in General on 21st June 2023

    There are several reasons why someone might prefer to make a payment without speaking to a live person. Here are a few possible motivations:

  • how voice ai can help call services

    Posted in General on 19th May 2023

    Voice AI systems are being used in various ways to support call campaigns. IV Response have integrated this technology in many different very effective ways. We have taken our customers current call flows and enhanced them with the use of voice AI

  • Natural voice text to speech

    Posted in General on 16th May 2023

    IV Response incorporate natural voice text to speech in all our outbound call campaigns if clients have not got their own pre recorded prompts. Once we setup a customer call script we can use our call campaign platform and generate life like sounding, personalized on the fly prompts.

  • Answering machine detection for call campaigns

    Posted in General on 16th May 2023

    IV Response use Answering machine detection on our outbound call campaigns to great effect. We can if required leave a pre-set personalized message asking the customer to call back or ignore answering machines and only deliver a message to a live person answer, on each call.

  • conversational AI call campaigns

    Posted in General on 15th May 2023

    Conversational AI is an area of artificial intelligence focused on creating systems that can engage in natural language conversations with humans. It involves the use of technologies such as natural language processing, machine learning, and dialogue management to understand and respond to user input.

  • Creating an outbound calling campaign using a script

    Posted in General on 11th May 2023

    Launching an outbound calling campaign can be an effective way to reach out to potential customers, collect a debt or promote your products or services. A well-designed script is a crucial component of a successful campaign, as it helps your sales or collections team communicate effectively and achieve desired outcomes.

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