Posted
in Industry on 15th August 2023
Improving call center inbound call handling is crucial for delivering excellent customer service and enhancing customer satisfaction. Here are the top ways to achieve this:
Read More...
Posted
in Industry on 15th August 2023
Members of the public often encounter several common issues when interacting with call centers. Here are the top five issues that people might face when dealing with call center calls:
Read More...
Posted
in General on 12th July 2023
Self-serve options play a significant role in improving the efficiency and effectiveness of inbound call handling. Here are some key reasons why self-serve capabilities are important:
Read More...
Posted
in Solutions on 11th July 2023
Frictionless inbound calling refers to a seamless and effortless process for receiving incoming calls in a business or organizational setting. It aims to eliminate or minimize any barriers or difficulties that callers may encounter when trying to connect with a company or contact centre.
Read More...
Posted
in General on 7th July 2023
Adding AI call agents to your inbound/outbound call flow can greatly increase productivity
Read More...
Posted
in Services on 4th July 2023
Virtual landline numbers are a flexible, low cost business essential for remote working
Read More...
Posted
in General on 21st June 2023
There are several reasons why someone might prefer to make a payment without speaking to a live person. Here are a few possible motivations:
Read More...
Posted
in Services on 24th May 2023
Are you in search of a reliable wholesale traffic provider for your call campaigns both inbound and outbound? Look no further! IV Response is here to meet all your telecommunications needs with a personal touch.
Read More...
Posted
in Industry on 22nd May 2023
There is a growing problem with automated call campaigns scaring customers away, due to the amount of scam calls that happen on a dialy basis. Here at IV Response we have had to cleverly create our customers call campaigns to stop this becoming a problem.
Read More...
Posted
in Industry on 22nd May 2023
Voice analytics for call campaigns offer several benefits to empower decision making and better customer experiences
Read More...
