• Setting up frictionless inbound call handling

    Posted in Solutions on 11th July 2023

    Frictionless inbound calling refers to a seamless and effortless process for receiving incoming calls in a business or organizational setting. It aims to eliminate or minimize any barriers or difficulties that callers may encounter when trying to connect with a company or contact centre.

  • call queueing for inbound calls

    Posted in Solutions on 17th May 2023

    IV Response offer many features on our inbound call services, one of the most commonly used is call queueing. Correctly setup it can be a great asset for your business calls.

  • Using API to trigger an outbound call campaign

    Posted in Solutions on 15th May 2023

    IV Response have developed a mass outbound call campaign platform that can integrate with your current databases and can send call campaigns directly from your systems via our telecoms platform, to your customers. This can be done either by SFTP transfer of an xl datasheet, or the preferred method of most companies an API.

  • UK inbound access number types

    Posted in Solutions on 12th May 2023

    In the UK, there are different types of inbound numbers that serve specific purposes. IV Response have a vast allocation of all these numbering types ready for your business or call campaign to use.

  • memorable numbers

    Posted in Solutions on 10th May 2023

    Using a memorable number that diverts to your personal number for business calls has several benefits

  • 03 numbers for business

    Posted in Solutions on 9th May 2023

    One important aspect of communication is having a reliable phone number that customers can call for support or inquiries. One option for businesses is to use an 03 type inbound phone number.

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