Natural voice text to speech
Posted in General on 16th May 2023
IV Response incorporate natural voice text to speech in all our outbound call campaigns. If clients have not got their own pre recorded prompts, we setup a customer call script then use our call campaign platform to generate life like sounding, personalized on the fly prompts.
We can also use a client’s legacy prompts if required but once they hear a sample from our selection, they tend to favor the use of our TTS. The use of natural voice text-to-speech (TTS) technology in call campaigns offers several benefits:
Natural voice TTS generates speech that closely resembles human speech patterns, intonation, and emotions. This makes the call interactions more engaging and relatable for customers, enhancing their overall experience.
Consistency and accuracy:
TTS ensures consistent delivery of messages in the same tone and style, eliminating variations that may occur with human agents. It guarantees accurate pronunciation of names, technical terms, and other complex phrases, reducing the likelihood of miscommunication.
TTS eliminates the need to hire and train a large team of voice actors or human agents for call campaigns. It reduces costs associated with voice talent recruitment, recording studios, and ongoing agent training.
Scalability and flexibility: TTS allows for rapid scaling of call campaigns without the constraints of human resource availability. It enables simultaneous delivery of messages to many recipients, making it suitable for high-volume campaigns.
TTS technology supports multiple languages and dialects, enabling call campaigns to reach diverse audiences without the need for language-specific agents. This expands the campaign's reach and effectiveness in global or multilingual markets.
Compliance and legal requirements:
TTS ensures consistent and compliant messaging, adhering to legal and regulatory guidelines. It eliminates the risk of human agents unintentionally deviating from approved scripts or omitting required disclosures.
Advanced TTS systems can incorporate dynamic variables such as customer names, account details, or personalized information into the speech output. This allows for more personalized and targeted communication during the call campaigns.
Natural voice TTS technology enhances call campaigns by delivering human-like and consistent speech, reducing costs, enabling scalability, supporting multilingual capabilities, ensuring compliance, and providing opportunities for personalization.