Solutions

Enhancing the customer interaction

With many financial institutions, the need to reach many hundreds or perhaps thousands of customers about their accounts creates a major logistics issue.

Using our automated calling system reduces the need for calling agents making time consuming manual calls. Using our automatic voice messaging service you can upload a list of names, numbers and balances and setup a call campaign. Let us do the hard work in a controlled low cost way. Depending upon the outgoing message, your agents will only spend time talking to actual customers instead of many wasted calls that only reach answering machines. This way your agents can be more efficiently utilised. If our systems reach an answer machine, our algorithm will detect this and leave a different message of your choice.

Example of live person message.

Example of answering machine message.

With IV Response you can cost effectively reach multiple customers by utilising our digital platform to contact your customers with outbound call campaigns that are personalised to each individual customer with premium text to speech services. A personalised message will be left on your customers answer machine for unanswered calls resulting in a much higher level of call backs.

A full reporting suite is available to monitor the success of each campaign to ensure that calls are handled effectively.

Contact us today to discuss your requirements.