Solutions | IV Response

Debt Recovery

Enhancing the debt recovery process

We can help you build a softer more responsive approach to mass debt call campaigns. By personalizing the call to each customer with the insertion of first name, second name and if required account number and balance a customer will feel more at ease and in turn more inclined to resolve the debt. If you haven't already got the script you wish to use, we can help you compile a clear message based upon years of experience in this sector. Our current clients are noticing an uplift in the amount of customers either engaging directly during the call or calling back after they have listened to the message live or left upon their voicemail.

Example of a debt call using on the fly first name, second name and arrears balance inserts.

Using our advanced automated call campaigns helps keep the main call centre resources for customers who need to talk directly with an agent. This in turn will help ease the workload of your agents as well as cut the recovery costs.

With IV Response you can simplify the recovery of overdue bills by utilising our digital platform to cost effectively contact your customers with outbound call campaigns that are personalised to each individual customer with premium text to speech services. A personalised message will be left on your customers answer machine for unanswered calls.

Let us help ease the burden of mass debt recovery.

A full reporting suite is available to monitor the success of each campaign to ensure that calls are handled effectively.