Solutions

Enhancing the customer interaction

With IV Response you can cost effectively reach multiple customers by utilising our digital platform to contact your customers with outbound call campaigns that are personalised to each individual customer with premium text to speech services. A personalised message will be left on your customers answer machine for unanswered calls resulting in a much higher level of call backs.

Current clients use this service to inform customers of outstanding amounts on their Council Tax bill or Business rate arrears.

We have also sent out messages about Housing Benefit overpayments and the £150 Energy rebate.

Councils use our services as it is a quick and easy, cost effective way to inform their customers without the need for expensive and time consuming letter campaigns.

Council offices are finding they are extremely busy and only have the resources for a small amount of their staff to answer calls. Our automated call service does the hard work for them allowing them to get on with other council business. Using our system, they only talk to customers who need to talk to them directly. A large percentage of the calls can be dealt with using automated payment lines which the customers can "self serve" without the need to talk to an agent.

Example of a standard outbound message.

All information can be delivered in a personalised way directly to the customer.

A full reporting suite is available to monitor the success of each campaign to ensure that calls are handled effectively.

Contact us to discuss your requirements.