Services

Simple Number Translation

Simply take your chosen IV Response Number and route to any target landline or mobile number, the caller will only be charged upon connection or not at all with an 080 free phone number. The service can be managed with a simple interface to implement any changes to the destination number.

Simple Number Translation with a Call Introduction.

Create a great first impression to your callers by announcing your company name and service before connection to your target landline or mobile destination number. The service can be managed with a simple interface to implement any changes to the destination number.

Dedicated Voicemail

Play user defined voicemail messages when unavailable these are then delivered to a predefined email address as an MP3 attachment. The service can be managed with a simple interface to implement any changes to the destination number.

Information Service with Voicemail.

The service will play a bespoke recording to your caller before asking them to leave a message. The service can be managed with a simple interface to implement any changes to the destination number.

Enhanced Number Translation

• Route calls to up to 6 individual numbers that can be distributed parallel or in a user defined sequential order.
• Select profiles where calls can be managed during user defined working hours or out of hours or even create an emergency profile for unforeseen circumstances.
• Choose an announcement that can be played before your calls are connected or choose a bespoke ring tone or music for your callers
• Choose to apply a user defined voicemail service for unanswered calls or calls received during a profile where lines are closed and have these delivered as an MP3 attachment to a user defined email address.
• The service can be managed with a very simple to use client interface where changes can be made to destination numbers, profiles announcements and email addresses.

Enhanced Number Translation incorporating an IVR Menu.

Create a menu for you callers to quickly route them to the correct department within your organisation a menu selection can route to any of our services listed. Up to 12 extensions are available with further options for sub menus. The service can be managed with a very simple to use client interface where changes can be made to destination numbers, profiles announcements and email addresses.

Call Queueing

Never lose valuable calls, up to 30 calls can be queued within a friendly message being played to communicate the queue position. Call queuing can be added to any of our Number Translation Services.